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Fortune database entry no.
97
Book:
Magazin:
Project Description:
Internet Resource:
Area(s) of Application:
Product Development
Relevant Player(s):
Other
Thematic Issue(s):
Methods / Strategies, Models, Recommendations
Methods/Strategies:
Focus Groups / User Groups, Questionaires
Usability of Telecommunications Equipment and Services
Telecommunications for all
Author:
Norman Gleiss, Jan Havard Skjetne, Simon Richardson, Jan Heim
Abstract:
Main question of the initiative: How can services and equipment
be made more easy to use and easy to learn for a market of users
who are not all the same and have different needs, capacities
and characteristics.
Methods considering the needs of the elderly and disabled people
in the area of product development , user-centred methods (group
discussion, interviews, questionnaires, user trials) are described
in the article.
Editor:
P. Roe
Publisher:
Bell & Bandack
,
Lausanne, Switzerland
,
1995
Relevant Pages:
47-54
Project Name:
COST 219
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